Refund Policy
1. Overview
This Refund Policy explains the conditions under which refunds may be issued for products purchased from TradePlusIO (“we”, “us”, “our”) through www.tradeplusio.com.By placing an order, you agree to this Refund Policy along with our Terms and Conditions, Shipping Policy, and Privacy Policy.
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2. Eligibility for Refunds
Refunds may be considered under the following circumstances:•The product delivered is defective or damaged upon arrival•The product delivered is incorrect (wrong item or quantity)•The product is not as described at the time of purchaseAll refund requests are subject to verification and approval.
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3. Non-Refundable Items
Unless otherwise agreed in writing, the following items are non-refundable:
•Custom-made or special-order products
•Bulk or commercial orders
•Clearance or discounted items•Products that have been used, installed, or altered
•Products returned without original packaging (where applicable)
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4. Timeframe for Refund Requests
•Claims for damaged, defective, or incorrect items must be reported within 30 days of delivery.
•Failure to notify us within this timeframe may result in the request being declined.
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5. Refund Request ProcessTo request a refund, please contact us with the following information:
•Order number•Description of the issue
•Clear photographs of the product and packaging (if damaged or incorrect)📧 Email: info@tradeplusio.com
We will review your request and respond within a reasonable timeframe.
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6. Inspection and Approval
•Returned items may be subject to inspection before a refund is approved.
•We reserve the right to request the return of goods before processing a refund.
•Refund approval is at our discretion and subject to compliance with this policy.
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7. Refund Method
•Approved refunds will be issued to the original payment method, unless otherwise agreed.
•Refunds do not include original shipping costs unless the error was caused by TradePlusIO.
•Processing times may vary depending on your payment provider.
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8. Return Shipping Costs
•Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
•We recommend using a trackable shipping service for returns.
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9. Exchanges
Where feasible, we may offer a replacement or exchange instead of a refund, particularly for damaged or defective items.
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10. Cancellations
•Orders may only be cancelled before dispatch and with our approval.
•Once an order has been shipped or processed, it cannot be cancelled or refunded unless it meets the eligibility criteria above.
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11. Limitation of LiabilityTo the fullest extent permitted by law, TradePlusIO shall not be liable for indirect or consequential losses arising from refunds or returned products.
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12. Contact Us
If you have questions regarding refunds or returns, please contact:📧 Email: info@tradeplusio.com🌐 Website: www.tradeplusio.com