Shipping Policy
1. OverviewTradePlusIO (“we”, “us”, “our”) is committed to delivering products in a timely, reliable, and transparent manner. This Shipping Policy outlines how orders placed through www.tradeplusio.com are processed, shipped, and delivered.
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2. Order Processing•Orders are processed once payment is confirmed and all order details are finalized.•Standard order processing time is 10 to 15 business days, excluding weekends and public holidays.•For large, custom, or bulk orders, processing times may vary. Customers will be informed accordingly.Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
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3. Shipping DestinationsWe ship to:•Domestic locations•International destinations, subject to availability and local regulationsIf your location is not listed at checkout, please contact us before placing your order.
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4. Shipping Methods & CarriersWe work with trusted third-party logistics providers and freight partners to ensure safe delivery. Shipping methods may include:•Courier delivery•Freight forwarding
•Sea or air cargo for bulk or international ordersThe shipping method will be selected based on order size, destination, and urgency.
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5. Shipping Costs•Shipping costs are calculated at checkout or quoted separately for bulk and commercial orders.•Costs may vary based on destination, weight, volume, and shipping method.
•Any additional charges (e.g. customs duties, taxes, import fees) are the responsibility of the customer unless otherwise stated.
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6. Estimated Delivery TimesEstimated delivery times vary depending on destination and shipping method:
•Local deliveries: 25 business days
•Regional deliveries: 25 business days
•International deliveries: 25 business days
Delivery times are estimates only and may be affected by factors beyond our control, including customs clearance, weather conditions, or carrier delays.
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7. Customs, Duties & TaxesFor international shipments:•Customs duties, import taxes, and clearance fees may apply.•These charges are determined by local authorities and are not included in the product or shipping price unless explicitly stated.•TradePlusIO is not responsible for delays caused by customs processing.
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8. Shipment TrackingWhere available, tracking information will be provided once the order has been dispatched. Tracking availability may vary depending on the shipping method and destination.
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9. Delivery Issues9.1 Delayed ShipmentsWhile we aim to meet estimated delivery times, delays may occasionally occur. TradePlusIO is not liable for delays caused by third-party carriers or external factors.
9.2 Damaged or Lost ItemsIf your order arrives damaged or is lost in transit:•Notify us within 20 days of delivery (or expected delivery date).
•Provide photos and relevant order details where applicable.
•We will assess the claim and work with the carrier to resolve the issue.
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10. Incorrect AddressCustomers are responsible for providing accurate shipping information. TradePlusIO is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided at checkout.
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11. Changes or CancellationsOnce an order has been shipped, it cannot be cancelled or modified.Requests to change or cancel orders must be made before dispatch and are subject to approval.
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12. Contact UsIf you have questions about shipping, delivery, or logistics, please contact us:📧 Email: info@tradeplusio.com🌐 Website: www.tradeplusio.com